Privacy Policy

1. Introduction and Overview

Welcome to AnyPlumbers ("we," "our," or "us"). At AnyPlumbers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website anyplumbers.com or engage with our plumbing services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

This Privacy Policy complies with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information Collection

We collect several types of information from and about users of our website and services, including:

2.1 Personal Data

We may collect personally identifiable information, such as:

• Name, address, and postcode
• Email address and telephone numbers
• Property details relevant to plumbing services
• Payment information (we do not store complete credit card details)
• Service history and preferences
• Any other information you provide when contacting us or requesting a quote

2.2 Non-Personal Data

We may automatically collect certain information when you visit our website, including:

• IP address and browser type
• Operating system
• Pages you view on our website
• Time and date of your visit
• Referring website addresses
• Other browsing or interaction information

3. Use of Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our plumbing services
• Process and fulfill your service requests
• Communicate with you about appointments, services, and promotional offers
• Respond to your inquiries and customer service requests
• Send administrative information, such as updates to our terms or privacy policy
• Analyze website usage to improve user experience
• Protect against, identify, and prevent fraud and other unlawful activity
• Comply with our legal obligations

We process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms
• Consent: Processing based on your specific consent
• Legal Obligation: Processing necessary to comply with our legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files that are placed on your device when you visit a website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow

4.2 Cookie Control

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and some parts of our website may not function properly.

5. Third-party Sharing

We may share your personal information with the following third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, IT services, and customer service.
• Business Partners: We may share your information with our business partners to offer certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal data to third parties. Any third parties with whom we share your data are required to maintain the confidentiality and security of your information.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure.

6.1 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6.2 Security Measures

We have implemented measures to help safeguard your personal information, including:

• Encryption of sensitive data
• Secure network infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

7. User Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. You will not have to pay a fee to access your personal data or to exercise any of your other rights unless your request is clearly unfounded, repetitive, or excessive.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk).

8. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information from our files.

9. International Data Transfers

We primarily store and process your data within the United Kingdom and the European Economic Area (EEA). However, some of our service providers may be based outside these regions, which means your personal data may be transferred to other countries.

When we transfer personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

• Only transferring data to countries deemed to provide an adequate level of protection for personal data by the UK government
• Using specific contracts approved for use in the UK which give personal data the same protection it has in the UK (UK Standard Contractual Clauses)
• Ensuring our US-based service providers are certified under the UK-approved data protection frameworks

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will make reasonable efforts to provide more prominent notice, such as an email notification or a statement on our website's homepage.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: